HigherGround to Participate in STC Spring Conference

by Anonymous

LOS ANGELES, CA May 15, 2004--HigherGround, Inc, a global player in the market for call recording and monitoring, agent evaluation, call center training, analytics and reporting solutions, is pleased to announce its participation in the annual Society of Telecommunications Consultants (STC) Spring Conference to be held May 13-15 in Pittsburgh, PA.

Held twice yearly in spring and fall, the STC conferences attract voice and data communications consulting professionals throughout the United States.

STC Conference attendees will have the opportunity to view HigherGround's sophisticated analysis and reporting tools that evaluate key performance indicators (KPI's) and allow management to take advantage of quality assurance opportunities in the call center. They will see how the HigherGround Telecom BI SuiteTM provides an intuitive database interface, integrates call center performance statistics, combines data from a variety of sources within the contact center, and generates comprehensive reports - all in a format that can be easily analyzed to attain mission-critical business goals.

Visitors to the HigherGround booth will also have the opportunity to join HigherGround’s popular Consultant Liaison Program which provides members with industry-exclusive benefits including RFP models, personalized pre-sale, post-sale, technical and marketing support, special Webinars and other educational sessions and web access to a large library of technical and other resources.

“HigherGround offers an impressive array of advantages to the consultant community”, says Terry Ryan, HigherGround’s president and CEO. “Our Fusion Series 7 solutions are unequalled in quality and features, making them the clear choice for client installations. In addition, our industry-leading product offerings are complemented by our unique program designed specifically for consultants. From personalized sales and product assistance to advanced technical education, HigherGround provides a single point of contact and allows our CLP members to provide their clients with a maximum-value call center management package.”

The Society of Telecommunications Consultants is an international organization of voice and data communications professionals who serve clients in business, industry, service organizations, and government. STC members adhere to strict professional standards and a rigorous code of ethics. As a Vendor Advisory Council Member of the STC, HigherGround is committed to working closely with telecom consulting professionals to provide product excellence and comprehensive support.